FAQ

Do you offer free shipping?

Yes! We offer free standard shipping on all US orders over $100. Orders below $100 have a flat delivery charge of $4.99.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking link to follow your package in real-time. Please allow 24–48 hours for tracking details to update on the carrier’s system.

How long will it take to receive my order?

All orders are processed within 1 to 3 business days. The estimated total delivery time for the United States  is 10 to 15 business days.

What is your return policy?

We offer a 30-Day Happiness Guarantee. You have 30 days from the date your package is delivered to return or exchange items. Items must be unused, unworn, and in their original packaging.

How do I start a return?

Please contact our support team at support@wagifyshop.com with your order number and the reason for the return. If your item arrived damaged or incorrect, please include a quick photo or video, and we will issue a free replacement or full refund.

Are your products suitable for all dog breeds?

Yes, our gear is designed for pets of all sizes—from small breeds like French Bulldogs to larger dogs like German Shepherds. Please check the product descriptions for specific sizing guides or weight recommendations to ensure the best fit for your furry friend.

How do I clean your pet accessories?

Durability and ease of cleaning are priorities for us! Most of our items, such as the Dog Cooling Mat and plush toys, are designed for easy maintenance. Please check the care instructions on the specific product page for details on washing and cleaning.

Do you offer any discounts?

Yes! We love welcoming new members to the Wagify family. Sign up for our newsletter to receive 10% off your first order.

How can I contact the Wagify team?

We are here to help! You can reach us by emailing support@wagifyshop.com or by calling +1 (818) 658-3664.